Return Policy

We want you to be 100% happy with your purchase. If
for some reason you are not satisfied with your
purchase, please refer to our return policy below.

Returns:
If the return meets all return criteria stated below. a
store credit (Jade & Co. E-Giftcard) will be
issued. We do not issue refunds to the original form of
payment.
• Returns must be delivered back to us within 30
calendar days from the date your order was
delivered.

• Returns received after 30 calendar days will be
refused. You will be responsible for return
shipping charges.
• Refunds will be issued in the form of a store
credit (Jade & Co. E-Giftcard).
•If the purchase was made on our website, the E-
Giftcard will be issued to the website. If the
purchase was made on our app or live sale, a
store credit will be issued to your CommentSold
account.
•Shipping charges are non-refundable.
•We are not responsible for returned shipping
costs, lost or stolen packages.
• We do not provide return labels.

Returns must be in original, unworn condition with no
stains, defects, pet hairs, smells, or any signs of wear
or use. All original tags must be attached and all
packing slips included in the return.

Accessories or Toys, must be shipped in a separate box or
mailer, as they are considered part of the product's
original condition. If a accessory or toy box/bag is damaged

or taped, the return will be refused.

Sale, Clearance, BOGO, or any discounted item
marked sale is Final Sale.

• Any purchase using a 25% off or more discount
is Final Sale.
• Jewelry, hair accessories, swimwear, bows, 

 gift items, and other similar products, and

accessories are Final Sale
or any items we deem are Final Sale.

If a final sale item is returned to us, we will
send you a shipping invoice via email for the
ineligible item(s). You are responsible for
paying the invoice within 7 business days after
it is emailed. If the shipping invoice is not
paid, the ineligible return will be donated. We
will attempt to contact you 2 times before
donating.

Excessive/multiple returns per month are prohibited
and are subject to a 20% restock fee and only 2 returns
accepted per month.

Please allow up to 5-7 business days for your return to
be processed. Once your return is processed you will
receive a email notification.

DEFECTIVE ITEM:
If you have received a defective item please
contact our customer service team by email at
support@jadeandcoshop.com within 3
business days of delivery. Please include your
first and last name, order number, items name,
and photo of the defect in the email.
• If you contact us outside of the 3 business day
window the item does not qualify for
replacement or return

Cancellations:
Orders cannot be changed, modified, or canceled after
checkout.

Exchanges:
We do not offer exchanges. An E-Giftcard will be
issued once your return is processed. We recommend
placing a new order for the item you wish to exchange.
We cannot always guarantee the item/size you would
like to exchange will be in stock.

Please note if applicable, listed in the description of
every item on the website and app are the
measurements of the item, and a sizing guideline. 

Our Product Management team works
incredibly diligently to ensure these measurements are
correct and specific to every applicable item.

Each item is photographed to display the true
color/pattern. Although we try to accurately
photograph each item, exact coloring of merchandise
may vary due to indoor/outdoor lighting, various
computer or mobile device screens, resolutions and 

more. Items with a slight variance will not be
considered defective.

We have weekly new arrivals and are confident you will
find something you love and look great in! If you have
any sizing questions please email
support@jadeandcoshop.com.

All returns must be MAILED back to our warehouse.

RETURN MAILING ADDRESS:
Jade & Co. 
17224 S. Figueroa St.
Gardena, CA 90248